Refund & Cancellation Policy

All subscription charges are covered by our 7-day refund guarantee. Outside of that window, refunds are only issued for billing errors or as required by law.

You are eligible for a refund if:

• 01Your request is made within 7 days of the charge date.
• 02You have not previously received a refund for the same charge.
• 03Your account is not suspended for violating our Terms of Service.

Requests received more than 7 days after the charge date are not normally eligible unless there is a billing error.

Email our support team from the address associated with your BeatSupply account. Please include the date of the charge and, if possible, the receipt or invoice number.

We aim to review and respond to all refund requests within 5 business days.

Approved refunds are returned to the original payment method. Depending on your bank or card provider, it typically takes 5–10 business days after approval for the funds to appear.

When a refund is issued, the related subscription is cancelled and your paid access ends immediately.

The following are not eligible for a refund:

• 01Requests submitted more than 7 days after the charge date.
• 02Accounts terminated for violating our Terms of Service.
• 03Purchases made on a third-party store. We do not sell music; refunds for release purchases must be requested from the store where you bought them.
• 04Partial refunds for unused days within a billing period, except where required by law.

You can cancel your subscription at any time from your account settings, or by emailing support. You do not need to give a reason.

• 01Cancellation stops all future renewals.
• 02You keep access to your plan until the end of the billing period you have already paid for.
• 03Cancelling does not by itself trigger a refund. If you are within 7 days of a charge and want your money back, request a refund as described above.

If you believe you have been charged incorrectly, please contact us before opening a chargeback with your bank. We can usually resolve the issue faster directly.

For refunds, cancellations, or any billing question:

BeatSupply is operated from 61 Foxes Meadow, Kings Norton, B30 1BQ, UK.